Need help with Snug Transcribe? We're here for you.

Contact us

Email us at [email protected] and we'll get back to you as soon as we can.

Frequently Asked Questions

Does my audio ever leave my device?

It never goes to a server, and never to us. Recording and transcription run on your device, with no account to create. If you link your own devices, one can send a recording to another over your local network so a faster device transcribes it. That transfer is encrypted and stays on devices you own.

Can one device transcribe for another?

Yes. A recording made on your phone can be handed to a faster device you own, like your PC, to do the transcribing. They talk directly over your local network, encrypted, so nothing goes to a server or to us. You can even start a recording on your phone and move it to your PC while it is still running.

Why does the app need internet?

Once, to download the speech model (181 MB for Small or 547 MB for Large). It downloads over Wi-Fi only unless you say otherwise. After that the app works with no connection at all.

How do I get rid of the audio and keep just the text?

Turn on the setting that deletes each recording once its transcript is finished. The words stay in your library, the audio stops existing.

What is free, and what does Unlimited cost?

One hour of transcription every week is free forever, with no account. Unlimited removes the limit for $0.99 a month (first week free) or $19.99 once. Both unlock the same thing.

How do I manage or cancel Unlimited?

Unlimited is handled by your app store. Manage or cancel it in your Google Play or Microsoft Store account. The app links you straight to that screen.

I found a bug or have a feature request.

Email us at [email protected], we read every message.